Hey there! We’re LuxeAura Fashion, and we’re not just another online store—we’re a small team of fashion enthusiasts who genuinely care about what you think. Ever since we started, we’ve made it a point to personally reply to every email. Yeah, even the ones sent at 2 AM. (Our founder, Sarah, has a soft spot for night owls.)
Honestly, we’ve grown because of feedback like yours. Remember that time someone suggested we add plus-size options? We did it within a month—and it’s now one of our best-selling categories. So, don’t hold back. Got a question, complaint, or just want to chat fashion? We’re all ears.
Prefer typing? Our live chat is up and running during business hours. Look for the little icon in the corner—it’s like texting a friend who knows way too much about denim.
Back in 2018, we got an email from a customer who’d ordered the wrong size. Instead of just processing a return, Sarah hand-delivered the replacement during her road trip. Was it over the top? Maybe. But that’s the kind of crazy we’re about. So go ahead, reach out. Who knows? Your email might just become our next favorite story.
P.S. If you’re into behind-the-scenes peeks, follow us on Instagram. We share customer stories (with permission, of course) and the occasional office dog cameo.
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