At LuxeAura Fashion, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the item is securely packaged to prevent damage during return shipping.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Refunds will be issued for the purchase price of the returned item(s). Original shipping fees are non-refundable except in cases where the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues. Please have your order number and refund confirmation email ready when contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: LuxeAura Fashion
Address: 4714 Narrow Lane Road, Montgomery, AL
E-Mail: [email protected]
Phone: +1 559 870 8774
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
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